1. VACCINATIONS

Please see our detailed vaccination protocol.

2. BOOKING AND CANCELLATIONS

Early reservations are strongly recommended to avoid disappointment and are essential for summer, Christmas and other peak periods.  A 25% booking fee is required at the time of booking. Please note all deposits are non-refundable. 

A cancellation fee will also be charged if the booking is cancelled less than 30 days before the arrival date, as per the below (the deposit paid will be reflected in the amount payable):

16-29 days: 50% of the total booking will be payable

8-15 days: 75% of the total booking will be payable

0-7 days: 100% of the total booking will be payable

3.  OPENING HOURS

We are open for the drop off and collection of your dog from 10.30am - 4.30 pm. No drop off or collections are available on Christmas day & Boxing day. Other hours are by arrangement.

4. MEDICAL CONDITIONS / SPECIAL NEEDS

In order for us to provide the best possible care of your pet please advise us of any pre -existing medical conditions. We can cater for most special needs and are happy to administer medication as prescribed by your vet, including injections.

5. VETERINARY ATTENTION

Whilst animals board with us they will receive every care and attention, however they are boarded at the risk of the owner. The management of the kennels can accept no liability. Should any animal require treatment, the management reserve the right to call a veterinary surgeon and act upon his advice, any expense incurred being met by the owner of the animal. Our veterinary surgeons are Avonvale veterinary group and they have two state-of-the-art hospitals within close reach offering 24 hour service.

6. PAYMENTS

Accounts are due in before collection. For long-term boarders the account is monthly in advance. All animals are charged for the day of arrival and the day of departure.

7. INSURANCE

We would advise that you insure your dog if possible.